Zendesk-ESG Study Reveals Business Growth and Improved Operations Linked to Customer-centric Leadership and Mature CX in Asia Pacific Read more
Vonage: Businesses Must Become Agile, Adapt Quickly to Pandemic-Related Changes in Customer Preferences to Enhance Connections Read more
U.S. Contact Centers Hiring Remote Agents, Enhancing Workforce Management as Pandemic Disrupts Industry Read more
iAdvize Launches “Augmented Intelligence”: a Unique Collaboration Solution between Human and AI for High-impact Conversations and to Maximize e-commerce Brands’ Conversions Read more
goMoxie Survey Finds Consumer Online Shopping Challenges Threaten Post-COVID Sales Recovery Read more