Genesys Lauded by Frost & Sullivan for Integrating Automation and Intelligence into its Workforce Optimization Solutions Read more
NICE Wins 2019 CRM Service Leaders Awards for Excellence in Analytics and Workforce Optimization Read more
ICMI Unveils AI Optimization Assessment Tool to Empower Contact Centers to Better Serve Their Customers Read more
Descartes’ Study Reveals 54% of Supply Chain and Logistics Operations are Prioritizing Automation to Mitigate Workforce Shortages Read more
Grocery Workforce Wants More Input on Selection and Deployment of In-Store Technology Tools Read more
Generix Group Announces the Resource Management System Solution for Planning and Optimization of Warehouse Resources Read more
Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Read more
New MHI and Deloitte Report Finds Workforce and Risk Mitigation Are Still Top Priorities for Supply Chains as Need for Transparency and Sustainability Grows Read more