Avaya’s Native Integration With Afiniti Enterprise Behavioral Pairing Receives 2019 Contact Center Technology Award From CUSTOMER Magazine Read more
Neuro-ID Introduces Groundbreaking Source of Real-Time Behavioral Intelligence to Predict Customer Outcomes and Enhance the Digital CX Read more
Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate Agent and Customer Experiences Read more
Gladly secures $40M in funding led by AXA Venture Partners (AVP) and launches AI-powered unified customer service platform, transforming support into a revenue driver Read more
Exabeam Welcomes Ty Cobb as Vice President of Sales for the Americas to Accelerate Customer Success and Market Leadership Read more
Snowflake’s AI Data Cloud for Travel and Hospitality Drives AI Innovation, Enhances Collaboration, and Transforms Customer Experiences Read more