Over Half of Online Shoppers Who Use Chatbots Are More Likely to Shop From Brands Using Conversational AI Read more
Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers Read more
Chatbots, Emojis, Ghosting and More: New Intercom Study Uncovers What Consumers Really Want (and Don’t) from Customer Support Agents Read more
Creatio’s Chatbots and Service Workflows Help Leroy Merlin to Boost Experience of 40k Employees Read more
Survey Reveals U.K. Shoppers Struggle to Be Understood By Chatbots, Are Interested in Recommended Content, and Are Hesitant to Return to Stores After Pandemic Read more