New Salesforce Customer 360 Innovations Help Businesses Go Digital Faster and Drive Efficient Growth with Automation and Intelligence Read more
Playvox Survey: More Than Half of Agents ‘Extremely’ or ‘Very Likely’ to Leave a Job Without a Remote Work Option Read more
Revation Surpasses Milestone 600th Banking Customer on Its Digital-first Contact Center as a Service Platform Read more
Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Center Experience to Customers Read more
Ryder Turns to RingCentral Cloud Communications to Improve Service, Enhance Mobility, and Empower Call Center Agents Read more
NICE Enlighten AI Receives 2022 “Workforce Innovation of the Year” Honor in Customer Contact Week’s Excellence Awards Competition Read more
SupportLogic Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff Retention Read more
Sibedge, a Software Engineering Company, Adds AI-Powered Virtual Agents, Prebuilt Skills and Templates to Its Implementation Portfolio Read more