More Than 40% of Americans Say Shopping at Retail Stores Is “Less Enjoyable” Than Before Covid, with Nearly Two-Thirds Blaming Inadequate or Poorly Trained Staff, New Study Shows Read more
Majority of Retailers Deliver Omni-Channel Capabilities, But Very Few Have Implemented a Unified Commerce Platform, According to RCP’s Latest Retail Industry Report Read more
Chatbots, Emojis, Ghosting and More: New Intercom Study Uncovers What Consumers Really Want (and Don’t) from Customer Support Agents Read more