LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits Read more
How Workforce Optimization Puts Supervisors in the Driver’s Seat to Achieve Omnichannel Excellence Read more
Aircall, Now Valued Above $1BN, Raises $120M in Series D Funding, LED By Goldman Sachs Asset Management Read more
LiveVox, A Leading Cloud-Based Contact Center Platform, to Become Publicly Traded Following Business Combination With Crescent Acquisition Corp Read more
Artificial Intelligence Platform Provider ASAPP Raises $120 Million to Drive Greater Performance of Customer Experience (CX) Teams Read more
VoiceOps Launches New “Always Be Coaching” Series About Making Coaching a Superpower for Businesses Read more