Intermedia Cloud Communications Continues to Enhance Contact Center Efficiency and Performance with the Introduction of AI Interaction Summary Read more
UJET, Google Cloud and Alvaria Partner to Integrate Google Cloud Contact Center AI Platform and Workforce Engagement Management Read more
NICE Named a Leader in the 2023 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Read more
Avaya Named to Constellation Research ShortList for Contact Center as a Service Solutions (CCaaS) Read more
LiveVox Named An Innovation Leader In Frost Radar For The North American Enterprise Cloud Contact Center Market Read more
Avaya Named to Constellation Research ShortList for Unified Communications as a Service (UCaaS) Read more
Sangoma CX, the Cloud-based Contact Center Solution, Unveils New WebChat Channel Support for Improved Customer Interaction Read more
Edify Launches Special Agent Bundles, Making it Easier than Ever for Contact Centers to Break Up with Legacy Products Read more