ParTech, Inc. (ParTech), a leading global provider of point of sale (POS) software and integrated technical solutions to the restaurant and retail industries, today announced the addition of Tattle to its Brink POS integration ecosystem. Tattle is a Customer Experience Improvement (CXI) platform that uses artificial intelligence (AI) to find the largest opportunities to improve guest satisfaction.
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“With off-premise revenue accounting for anywhere from 60 to 80% of a restaurant’s overall revenue, the quality of the off-premise guest experience has now become paramount for operators.”
Earlier this year and due to the pandemic, off-premise ordering took center stage as restaurant brands adapted to regulations restricting dine-in capacity. “Our team has always anticipated the rise in off-premise ordering, which is why we have partnered with Brink POS for integration in order to ‘Uber-ize’ guest feedback,” said Alex Beltrani, Tattle Founder and CEO. “With off-premise revenue accounting for anywhere from 60 to 80% of a restaurant’s overall revenue, the quality of the off-premise guest experience has now become paramount for operators.”
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Using transaction data from Brink POS, Tattle’s 50 to 70 question surveys provide restaurants with actionable feedback based on their guests’ on-demand ordering experience. “Tattle aligns perfectly with PAR’s mission to help restaurants deliver unforgettable experiences to keep people coming back,” said Stephen Lee, Director of Strategic Partnerships at ParTech, Inc.
Tattle enables restaurants to measure off-premise data more effectively, allowing them to assess their guests’ delivery and takeout experiences so they can maximize operational improvement and guest recovery—two key contributors to ROI.
“ParTech and Brink POS have made partnership incredibly straightforward and simple in order to provide our guest experience management value whether directly through a Brink POS or digital ordering transaction. Moreover, they have been a pleasure to work with throughout the process. We believe their marketplace is tremendously powerful for restaurants and we wanted to focus on how we elevate guest satisfaction for our mutual customers,” Beltrani said.
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