How will contact center technologies evolve in 2024? And what will drive retail in-store experiences? Catch the latest in B2B sales and salestech in this weekly highlight:
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SalesTech Quote-of-the-Week!
AI is already transforming supply chain operations and is becoming non-negotiable for maximizing profit. With labor shortages, fluctuating demand and increasingly complex supply chains, companies need AI’s help. Automating repetitive tasks, boosting efficiency, enhancing visibility and providing predictive insights — that’s where AI shines.
– Yifat Baror, Co-founder and Chief Growth Officer at Osa Commerce
Top SalesTech News of the Week: 08th Jan to 12th Jan
- BigCommerce and Marketplacer Announce Strategic Partnership to Help Retailers Accelerate Growth
- IBM Study: Widespread Discontent in Retail Experiences, Consumers Signal Interest in AI-Driven Shopping Amid Economic Strain
- Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionize the Customer Experience
- Lily AI Launches Customer-Centric Content Generation to Improve Product Discovery and Drive Sales
- Fielo Unveils RevOps Product for Salesforce CRM Customers to Create the Perfect Sales Execution Playbook
- Extensiv Launches Advanced Sales Analytics Dashboard To Give Brands Unprecedented Visibility into Sales Channel Analysis and SKU-level Velocity
- Agiloft Launches Generative AI Capability to Streamline Contract Negotiation, Review, and Redlining
- Impact Analytics Raises $40 Million After Stellar Year to Pave Way for Global Expansion
- Reprise Raises the Bar for Demo Creation with New Release of Flagship Product and GenAI Customization
- Eagle Eye Unveils EagleAI, an AI-Powered Data Science Solution Designed for Retail
- Netcore Cloud Unveils 2024 North American Consumer Benchmark Report: A Key to Understanding Evolving Shopper Dynamics
- NovelVox Announces Epic Cheers and Hyperdrive Integration to Empower Cisco, Avaya, Webex, Genesys, Amazon Connect, Zoom, Nice, DialPad, 8×8, & Five9 Contact Centers
- IBM Collaborates with SAP To Develop New AI Solutions for the Consumer Packaged Goods and Retail Industries
- Cooler Screens Launches CoolerX – Using AI to Power Digital In-Store Retail Experiences and Unlock Consumer Intent
- Rokt to Acquire AfterSell to Expand SMB Offering and Unlock More Relevant Experiences for Shopify Customers
- Velou Secures $4M in SEED Funding to Expand the First AI Copilot for Ecommerce
SalesTech QnA with the Expert
Enablement is just one area within the broader sales function where AI technology is supporting team members. For the year ahead, organizations should be looking at how to insert AI into each step of the sales cycle from engagement to partner management to CPQ and billing.
– Jody Kohner, Executive Vice President of Global Enablement at Salesforce
Top Sales and SalesTech Articles on AI and Sales, Channel Trends for 2024, Zero-party Data and more!
- PreSales Needs a More Holistic Approach to Workflows: Here’s how AI can Help
- Key Channel Trends for 2024: Personalization, Data, and Value-Added Servies
- Understanding Zero-party Data and Best Practices to Dovetail your Zero-Party Data Processes
- Breaking Down the Anatomy of a Modern-Day B2B Tech Sales Cycle
- Top Call Center Technology Trends
Missed The Latest Episode of The SalesStar Podcast? Have a quick listen here!
Episode 192: The Latest in Distributed Commerce with Byron Sorrells, CEO and Co-founder of Dispatch
Episode 191: The Future of Online Shopping with Anh Vu-Lieberman, VP of Conversion Rate and Optimization at Nogin
Episode 190: Current AR Trends in Sales and Marketing with Zac Duff, CEO and co-Founder at JigSpace