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SalesTech Star

SalesTechStar’s Sales Technology Highlights of The Week: Featuring Playvox, Sprinklr, ChurnZero, Salesforce and more!

By STS Staff Writer on January 16, 2023

As B2B sales people prepare to thrive after a holiday slump, what salestech and sales practices can help? Find out more from this week’s salestech highlight:

_________

SalesTech Quote-of-the-Week!

We believe that if companies focus too much on the competition, they tend to create features that “check the box” instead of features that drive impact with the customer, so the key is working closely with customers to find the impactful changes that can be made.

–Eilon Reshef, Cofounder and CPO at Gong

Top SalesTech News of the Week: 09th Jan to 13th Jan

  • Playvox Launches New Workforce Engagement Solutions for Salesforce Contact Center
  • Vendavo Identifies Significant Regression in Enterprise Price Maturity
  • Sprinklr and Sitel Group Partner to Enhance the Contact Center with Social Customer Service
  • Optoro Exhibits All-in-One Returns Platform at Zebra Technologies’ NRF: 2023 Retail’s Big Show Booth
  • StrataCore Set to Intensify its Business Transformation Through Partnership with AppDirect
  • Tech Mahindra and Retalon Join Forces to Provide Full Spectrum of Digital Solutions for Retail and Consumer Packaged Goods (CPG) Industry
  • Attention Raises $3.1M, Unveiling Their AI Sales Assistant
  • ChurnZero Launches Customer Success AI
  • Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations
  • New Oracle Payment Cloud Service Gives Retailers Greater Transparency and Pricing Flexibility
  • New Salesforce for Retail Innovations Help Personalize Every Shopping Moment
  • Coho AI Secures $8.5M Seed Funding to Accelerate SaaS Companies Growth by Seizing the Potential of Product Usage Data
  • Chili Piper Announces Premier Partnership with Adobe to Optimize Lead Conversion and Sales Pipeline

SalesTech QnA with the Expert

Read More !

Brands today are focusing on retention and giving more autonomy to the end-consumer. Opening a membership-like experience to one time purchasers will undoubtedly drive more repeat purchases, more affinity for brands and deeper understanding of their customers.

–Gabriella Tegen, Founder & CEO at Smartrr

Top B2B Sales and SalesTech Articles on Data Management, Customer Service, Sales Practices for a Post-holiday Slump and more!

  • 4 Email Marketing Strategies to Increase Sales After a Post-Holiday Slump
  • Best Data Management Practices To Gear Up Sales Teams For 2023
  • An Overview of the Growing SalesTech Market in Israel
  • Can Customer Service Teams Help Boost Brand and Sales Output?
  • Customer Success Automation and Its Benefits
  • B2B Best Practices for B2B Sales Account Executives

Missed The Latest Episode of The SalesStar Podcast? Have a quick listen here!

Episode 149: Sales Practices and Tips For Recessionary Times with Ed Hill, SVP – EMEA at Bazaarvoice

Episode 148: Core Sales Strategy Best Practices with Stephanie Vandenberg, GM and SVP Revenue & Growth at Verve Group

Episode 147: Driving Better Customer Revenue Journeys with Holly Procter, SVP of Global Sales at Clari

agent empowermentAI Sales AssistantAll-in-One Returns PlatformB2B Sales Account ExecutivesBrandsbusiness transformationcheck the boxChurnZeroCompaniescompetitionCrowd-Sourced Call RecommendationsCustomerCustomer Success AICustomer Success AutomationCustomersData Management PracticesDigital SolutionsEmail Marketing StrategiesEnterprise Price MaturityFull Spectrumlead conversionNew Workforce Engagement SolutionsPartnerPlayvoxPricing FlexibilityProduct Usage DataPurchasersRetail and Consumer Packaged Goods (CPG) IndustryRetailers Greater TransparencySaaS companiesSalessales pipelinesales technologySalesforceSalesforce Contact CenterSalesTech MarketSalesTech NewsSalesTechStarShopping MomentSocial Customer ServiceSprinklrWeekly highlightsZebra Technologies
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  • Lead Distribution & Call Management
  • Partner Management & Channel Enablement
  • Price Optimization & Revenue Management
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  • NEWS
  • INSIGHTS
    • GUEST AUTHORS
    • STAFF WRITERS
    • PODCASTS
      • The SalesStar Podcast – Episodes 201 to 300
      • The SalesStar Podcast – Episodes 101 to 200
      • The SalesStar Podcast – Episodes 001 to 100
  • SALESTECH RADAR
    • Account Intelligence
      • B2B Database & List Services
      • B2B technology
      • Buyer Insights
      • Account-Based Planning
    • Content & Collaboration
      • Content Sharing
    • Contract & E-Signature
      • Identity Management
        • In App Marketing
        • Incentives & Commissions
        • Influencer Marketing
        • Intelligent Assistants
      • Privacy and Regulations
      • Price Optimization & Revenue Management
        • Quote & Proposal
    • Gamification
    • Mobile & Field Sales Enablement
      • Territory & Quota Management
      • Multichannel Orchestration
    • Native & Programmatic Advertising
    • Onboarding & Training
      • Online Meeting & Sharing
      • Forecasting & Performance Management
    • Predictive Analytics
      • Predictive Marketing
      • Pipeline & Analytics
      • Pipeline Management
      • Predictive & AI
    • Proactive Sales Engagement
      • Productivity & Enablement
      • Programmatic Email
    • Sales & Marketing
      • Data Visualization
      • Demand Gen Radio
      • Digital workspace platforms
      • Email Tools
        • Sales Engagement
      • Nimble Sales Intelligence
      • Sales Activity Logging
      • Sales Appraisal
      • Sales Coaching
      • Sales Dialer
      • Sales Intelligence
      • Web & Social Prospecting Tools
      • Scheduling & Appointment Setting
        • Signals & Social Engagement
        • Speech & Conversation Analytics
      • Lead Distribution & Call Management
      • Partner Management & Channel Enablement
        • Product Management
        • People Management
        • Uncategorized
        • Others
    • Salestechstar Podcast 2023
    • Salestechstar Podcast 2024
    • Salestechstar Podcast 2025
  • INTERVIEWS
    • SalesTechStar Interviews
    • The SalesStar Podcast
      • The SalesStar Podcast: Episodes 220 onwards (Year: 2025)
      • The SalesStar Podcast: Episodes 192 to 219 (Year: 2024)
      • The SalesStar Podcast: Episodes 148 to 191 (Year: 2023)
      • The SalesStar Podcast: Episodes 109 to 147 (Year: 2022)
      • The SalesStar Podcast: Episodes 56 to 108 (Year: 2021)
      • The SalesStar Podcast: Episodes 01 to 55 (Year: 2020)
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