ServiceNow Named a Leader in the 2020 Gartner Magic Quadrant for IT Service Management Tools for Seventh Consecutive Year

ServiceNow recognized as an industry Leader in both ability to execute and completeness of vision

ServiceNow, the leading digital workflow company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant for IT Service Management (ITSM) Tools. ServiceNow was recognized for its ITSM solution, marking the seventh consecutive year that ServiceNow’s ITSM solution has been named a Leader by Gartner.

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“Magic Quadrant for IT Service Support Management Tools”

With ITSM, ServiceNow is a true visionary, delivering massive amounts of innovation to the market, resulting in an IT experience that will meet customer needs now and in the future. Built on the Now Platform, ServiceNow ITSM allows customers to deliver scalable services, increase productivity and to create resilient IT service experiences for their employees.

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“The overall ITSM market continues to grow and evolve, thanks to ServiceNow’s sustained leadership in bringing new innovation that redefines IT service management,” said Matt Schvimmer, SVP and GM, ITSM Business Unit, ServiceNow. “As ServiceNow proudly leads with more than 50 percent market share, we are consistently looking to raise the bar on how we deliver new business value to our customers. We believe this recognition by Gartner validates ServiceNow’s dedication to drive digital transformation and improve the world of work.”

According to Gartner, “I&O [infrastructure and operations] organizations intent on achieving higher levels of maturity within 18 months should consider advanced ITSM tools to gain value from solutions focused on a broader, end-to-end context of IT service support and delivery.”1

ServiceNow had 51.1 percent of the global Experience Management: IT Service Management (ITSM) market share in 2019, according to Gartner2 – which ServiceNow believes is a testament to the solution’s ability to elevate service experiences.

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deliver scalable servicesDigital Transformationdigital workflow companyGartnerITSMNewsserviceNowSVP
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