Linc, the award-winning CX Automation platform, announced it has been named a winner in the 2021 BIG Innovation Awards presented by the Business Intelligence Group.
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Linc was recognized as one of the top technology products after demonstrating significant success in improving its customers’ CX initiatives. The company’s platform delivers best in class customer experience through automated experiences, at scale, across webchat, email, SMS, Facebook, Google’s Business Messaging, and Voice connected platforms. The company recently launched its Promotion Support Digital Worker, the only solution in the market using automation to resolve promotion specific issues at consumers’ critical buying points.
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“It’s an honor to be recognized for our leadership in the CX space, especially after a challenging year for our customers. We’re glad to have generated success and growth that has made an impact in improving the customer experience and are optimistic about building upon that success in 2021,” says Fang Cheng, co-founder and CEO of Linc.
Linc’s platform provides its best in class experience through high-fidelity automation exposed through web, chat and voice assistant interfaces. During the evaluation period of the BIG Innovation Awards, Linc’s customers deflected over 90%+ of commonly asked questions including ones for order support, promo support, consultative selling, returns & exchanges and product information. In addition, customers using Linc saw over 4x increases in Customer Satisfaction Score (CSAT) scores. Businesses using Linc have seen increased Lifetime Value with 30% repurchase frequency as well as 14% of product returns being converted to new purchases.
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