How Workforce Optimization Puts Supervisors in the Driver’s Seat to Achieve Omnichannel Excellence Read more
Contact Centers With A Cloud Strategy Well Positioned To Offer Exceptional CX In A Post-pandemic Era Read more
InfoCision Improves Customer Satisfaction and Optimizes Contact Center Performance Using Advanced Analytics from OnviSource Read more
Serenova Announces Referral Partnership with Fuze to Deliver Unified Cloud Contact Center Solutions for Large Global Enterprises Read more
Genesys Lauded by Frost & Sullivan for Integrating Automation and Intelligence into its Workforce Optimization Solutions Read more
Serenova Announces CxEngage Rapid Response Program to Accelerate Contact Center Work-From-Home Deployments Within 48 Hours Read more