50% More Retailers Plan to Revamp Fulfillment Strategies to Address Consumer Needs, According to New Research from Blue Yonder Read more
U.S. Contact Centers Hiring Remote Agents, Enhancing Workforce Management as Pandemic Disrupts Industry Read more
Ricoh unveils new AI-powered digital transformation ecosystem to drive Workflow and Process Automation Read more
GK Software Embeds Next-Generation Workforce Dimensions from Kronos Suite into OmniPOS Platform to Streamline Workforce Management Read more
Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology Read more