The Synergy of Customer Support and Agent Experience: How End-to-End AI Delivers a Win-Win for CX and AX Read more
Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will Switch Businesses Following a Subpar Experience Read more
Introducing the Regie.ai Generative AI Prompt Lab: Revolutionizing Personalization for Account Executives and Sales Development Reps Read more
Airkit Relaunches as Airkit.ai, Introduces AI Agent Customer Service Solution Built for eCommerce Brands Read more
Transforming Data Privacy: Intermedia Launches AI Transcription Redaction for Intermedia’s Contact Center Solution Read more
Astound Business Solutions Launches Cloud Contact Center in Partnership with Intermedia Cloud Communications Read more
Intermedia Cloud Communications Continues to Enhance Contact Center Efficiency and Performance with the Introduction of AI Interaction Summary Read more