Playvox Brings New Integrated Workforce Management Solutions to Freshworks Customer Service Applications Read more
New Industry Report: Digital Gift Card Programs Offer Significant Untapped Revenue Streams for Retailers Read more
Vitally Releases “The Secret Lives of CSMs” Report, Highlights Anxieties, Mental Health Challenges Plaguing Customer Success Managers and Calls for Solutions Read more
Contract Logix Publishes “The 20 Scariest Hidden Contract Terms You’ll Sign in a Lifetime” Report Read more
Invoca Report Finds 62% of Contact Center Managers Cannot Analyze Enough Calls to Evaluate Agent Performance Accurately Read more
New Report From Baringa Finds a Surprising Driver of Consumer Purchase Decisions – Kindness Read more
Demandbase Named a Notable Vendor in Account-Based Selling Technologies Landscape Report, Q2 2023 by Independent Research Firm Read more