Forethought Introduces Voice, Becoming the First Complete Agentic AI Platform Across All CX Channels Read more
JDM Technology Group Acquires Leading Field Service Management Software Provider, Successware Read more
New Survey Shows Small Businesses are Optimistic for 2025, but Eager for Washington to Pass Policies to Help them Compete Read more
NICE Reports 400% Increase in CXone Mpower Autopilot Interactions in 2024 as AI Agents Power Future of Customer Service Read more
Salesforce Appoints Robin Washington as President and Chief Operating and Financial Officer Read more
Syntheia Launches AssistantNLP, Elevating Customer Interaction with AI-Powered Receptionist Service Read more
Why a 3P Commerce Strategy Is Critical for Business Growth ALT: 3P Commerce: The Key to Unlocking Business Growth Read more