Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences Read more
Global Social Media Ad Spend Soars, Signaling Brand Confidence in Digital Channels, Reports Socialbakers Read more
SugarCRM Launches New Cloud-Based Omnichannel Customer Service to Help Companies Deliver High-Definition CX Read more
Cresta’s AI Coaching Software Integrates with Amazon Connect to Provide Real-Time Performance Optimization of Sales and Support Teams Read more
Jitterbit’s State of E-Commerce Integration 2020 Report Finds Fastest-Growing Companies Encounter More Challenges Read more
In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered During Pandemic Due to Long Customer Service Wait Times Read more