Smart Communications Adds Two-way Messaging and Orchestration Capabilities Using imiconnect Read more
CommBox, The Leading AI Customer Communication Platform Land A 4.4M$ Deal Size To Empower The Most Efficient Healthcare Service Read more
Bright Pattern Notes Companies Taking New Innovative Approaches to Customer Experience Since the COVID-19 Pandemic Read more
Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating With AWS Contact Center Intelligence Read more
NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels Read more