SugarCRM Named CRM Suite – Midmarket – New Version Finalist in the Stevie 2023 Sales & Customer Service Awards Read more
Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers Read more
TELUS Appoints First Chief Product Officer And Creates TELUS Consumer Solutions To Deliver Greater Integration To Canadians Read more
Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More Read more
Tripleseat, the Premier Event Management Platform for Restaurants, Hotels, and Unique Venues, Achieves Double-Digit Growth in 2022 Read more
The Great Retail Race: New Research Reveals Expanding Disconnect Between Customer and Retailer Perceptions Read more