Cogito Research Finds Customers Prefer AI-Powered Selling, Ushering in a New Era for Contact Centers Read more
Brands Making Customers Work Too Hard—and it’s Affecting Customer Loyalty, J.D. Power Finds Read more
Loop Announces Support For Warranty Returns To Enable Merchants To Deliver Better Customer Experience Read more
Cognigy Names Hardy Myers Senior Vice President, Business Development and Strategy, Amidst Accelerating Conversational AI Market Read more
NICE Interaction Analytics Chosen by Tele-Centre Services to Drive Customer Experience Interactions (CXi) Transformation Read more