Loyalty360, Association for Customer Loyalty, Releases Brand Research on Preference Centers and Privacy Read more
Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers Read more
NEC and T-Metrics Combine Industry-Leading Technologies to Provide a Robust and Highly Responsive On-Premises Contact Center Solution Read more
Verint Expands Customer Engagement Platform With Appointment Scheduling Capabilities from Qudini Read more