Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will Switch Businesses Following a Subpar Experience Read more
DispatchTrack Launches Customer Notification Enhancements for a More Unified Customer Experience Across the Delivery Lifecycle Read more
New Consumer Survey Reveals How Pervasive Returns Fraud and Policy Abuse Are Among U.S. Retail Shoppers Read more
Epicor Study Reveals 70 Percent of Retailers View AI-Powered Retail Management as Critical — But They Are Struggling to Keep Up Read more
Pathr.ai Unveils Loss Prevention Solution Powered by Spatial Intelligence to Help Retailers Tackle In-Store Challenges Read more
Instructure Names Rachel Orston as Chief Customer Officer to Build on Legacy of Transformative Customer Experience Read more