Half of US Businesses Already Use AI in Customer Service. Their Biggest Obstacle? Maintaining Consumer Trust Read more
Journey.ai and Sharpen Technologies Announce Strategic Partnership to Enhance Contact Center Security and CX Read more
SHAKEN/STIR Authentication: FlashIntel AI Dialer’s Exclusive Feature to Reduce Spam and Increase Answer Rates Read more
Varicent Secures Strategic Investment from Warburg Pincus, Great Hill Partners and Spectrum Equity Read more