Khoros Announces the Launch of Khoros Bot to Improve Agent Efficiency and Customer Satisfaction Read more
Thunderhead Announces ThunderBay – the first comprehensive AI for journey-driven engagement Read more
Freshworks Acquires AnsweriQ, Targeting Larger Businesses with Enterprise Scale AI Customer Service Offerings Read more
Merkle’s Latest Customer Engagement Report Finds 88% of Marketers Are Moving to Omni-Channel Campaign Strategies Read more