Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here’s What They’re Expecting Next. Read more
Changing Customer Behavior Impacts Contact Centers and Creates New Demands for the Customer Experience Read more
Ansafone Contact Centers Welcomes Ben Martorano, new VP of Operations, to the Leadership Team Read more
Human Error – Not Training – is #1 Cause of Contact Center Agent Mistakes, New Balto Survey Reveals Read more
COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration Read more
Deloitte Digital Elevates the Future of Contact Centers with New Offering Powered by Salesforce Service Cloud Voice Read more