Sitel Group® is Recognized as Leader in AI, Analytics, Automation and More in Information Services Group’s Annual Provider Lens™ Contact Center – Customer Experience Services Reports Read more
Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Center Read more
UJET Leads G2 Fall 2020 Enterprise Report With Highest Customer Satisfaction Ratings and Relationship Index Score Read more
Plum Voice Launches SecureAssistant, A Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS Read more
Replicant, World’s First Autonomous Contact Center, Raises $27 Million From Norwest Venture Partners to Modernize Customer Service with Artificial Intelligence Read more