Beating the Great Resignation: Cresta’s Attrition Report Shows How AI-Driven Coaching Benefits the Contact Center Agent Lifecycle Read more
International Survey Probes Into the Future of Customer Service, Considers Consumer Preferences Versus Contact Center Strategies Read more
Inflow Acquires EPIC Connections, a Contact Center Consulting, Outsourcing and Professional Services Firm Read more
UJET and Assembled Partner to Enable Seamless Customer Service and Intelligent Workforce Management Read more
LumenVox Recognized by Frost & Sullivan for Offering Highly Accurate Voice-Enabled Software with its AI-Powered Speech Recognition and Authentication Read more
DHL Supply Chain Singapore Supports Business Expansion, Supercharges Agent Retention with Avaya OneCloud™ Read more
Virgin Pulse Named 2021 CCW Excellence Awards Finalist for Best Contact Center Culture and Best in Class Contact Center Read more