Avaya Named ‘Exemplary Vendor’ by Ventana Research – Recognizing Avaya OneCloud CCaaS for Best Performance in Product and Customer Experience Read more
UJET and Assembled Partner to Enable Seamless Customer Service and Intelligent Workforce Management Read more
Retailers Offer Effective, Differentiated Customer Experience with Contact Center-as-a-Service Read more
Ytel Launches Ytel UCaaS, A Cloud Phone System; Delivering the First Truly Unified Communications Experience Across UCaaS, CCaaS, and CPaaS Read more
NICE CXone Named Overall Leader in 2021 SPARK Matrix™ for Contact Center as a Service Report Read more
NEC Expands Global Partnership with Intermedia Cloud Communications, including Extension of Contract Term, Launch of UNIVERGE BLUE® CONNECT BRIDGE Solution, and $40M Commitment to Invest in Intermedia Shares Concurrently with Planned IPO Read more
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer Interactions Read more