MetTel Employees Win Stevie® Awards for Back-Office Customer Service Professional of the Year and Front-Line Customer Service Professional of the Year Read more
TCN Launches Room 303 Software Update for its Comprehensive Cloud-Based Call Center Platform Read more
BellSystem24, Global BPO with Over 30,000 Agents, Moves from Legacy Call Center to the Cloud with Bright Pattern’s Omnichannel Platform Read more
Replicant, World’s First Autonomous Contact Center, Raises $27 Million From Norwest Venture Partners to Modernize Customer Service with Artificial Intelligence Read more