Five9 Empowers Agents to Deliver More Fluid Experiences with Support for Microsoft Dynamics 365 Channel Integration Framework 2.0 Read more
Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers Read more
Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers Read more
Vymo Releases Comprehensive Guide to Sales Engagement, States “In 2023, AI Will Be Able to Intelligently Guess Customers’ Financial Needs and Shorten Sales Cycles.” Read more
Zappix Announces Expansive Integration with Salesforce.com for Their Self-Service Automation Platform Read more
Intradiem Recognized by Frost & Sullivan for Its Superior Automation Solutions in the Workforce Engagement and Intelligent Automation Industry Read more
transcosmos Contact Centers With Around 800 Agents Receive COPC Certification, A Globally Recognized Performance Management Standard Read more