New Research Highlights Critical Link Between Contact Center Agent Satisfaction and Customer Experience Read more
Cyara Acquires CentraCX Adding Voice of the Customer (VOC) to Customer Experience Transformation Solutions Read more
ConvergeOne Announces Availability of Google CCAI’s Full-Suite Capabilities as part of C1Conversations Solution Read more
Talkdesk Announces Virtual Agent, the First of 20 Product Announcements in 2020 to Improve Customer Experience and Agent Engagement Read more