QuestionPro, a global provider of online survey, research services, customer experience and employee experience has appointed Marc Mandel, CCXP as Vice President of North American Sales & Account Management. He will lead the company’s Customer Experience (CX) Go-to-Market teams in North America.
Mandel has more than 20 years’ experience in customer engagement, voice of the customer (VoC) and CX with senior roles at companies such as Concentrix, Convergys, Customerville, MaritzCX and Clarabridge, among others. Prior to joining QuestionPro, he was a Senior Enterprise Account Executive at Uniphore, a pioneering company in conversational AI. In 2021 he was selected to serve on the North American Council of the Customer Experience Professionals Association.
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“QuestionPro has truly cracked the nut of how to bring VoC, Reputation and Customer Journey together seamlessly, and the industry is just now beginning to embrace such integration,” said Mandel. “I’m thrilled to be joining this team at this time.”
Mandel earned a B.S. of Business Administration and Management from Western New England University and holds a Certificate of Business Analytics from Babson College.
“Marc has spent pretty much his whole career leading, advising and driving customer experience and engagement,” said Ken Peterson, President of QuestionPro CX. “His experience will be invaluable in helping not only our customers but also our team members understand and advocate for the importance of CX in moving a business forward. Having known him for a long time, I’m excited to finally have the chance to work with him directly.”
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