Industry veteran throws down the gauntlet to high tech firms that have lost their way when it comes to delivering genuine – and excellent – customer service from beginning to end
Next DLP, a leader in insider risk and data protection, has appointed Sheena Blanco as its first Head of Customer Experience. Blanco will lead the company’s team of technical account managers (TAMs); customer support engineers and customer success managers (CSMs) to deliver exceptional experiences for customers from proof-of-concept to post-production deployment. She will report directly to Next DLP’s CEO Connie Stack.
Sheena brings a wealth of customer service knowledge and experience to this position. Graduating from the University of Stirling with an MSc in computer science, she has 25 years’ experience in engineering and technical support positions, as well as consulting and customer support roles. Previous employers include Oracle, Digital Guardian (acquired by Fortra) and CoSoSys.
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“When it comes to delivering the ultimate customer experience, Sheena Blanco is at the top of her game. She understands Next’s culture of deep customer engagement and commitment. We’re thrilled to have her on our team,” said Constance Stack, Chief Executive Officer, Next DLP.
“To be successful in today’s ‘age of the consumer’, businesses must truly understand their customers to deliver exceptional customer service,” said Blanco. “Working with customers is immensely rewarding and no two days are the same. At the end of the day nothing beats the satisfaction of delivering value and having happy customers! One of Next’s recognised differentiators is its commitment to delivering excellent customer experience, without exception. We won’t rest on our laurels and there’s always more to do. I’m looking forward to building on these foundations to expand the great work that the team is already delivering.”
“Customers are the lifeblood of all business, so it puzzles me why so many of the world’s highest revenue companies have actively diluted or deprioritised customer support. When it comes to delivering the ultimate customer experience, Sheena Blanco is at the top of her game. She understands Next’s culture of deep customer engagement and commitment. We’re thrilled to have her on our team,” said Constance Stack, Chief Executive Officer, Next DLP.
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