Bobby Hall to lead Global Channel Sales and Paula Morton appointed VP of Sales Engineering
LiveVox, a proven cloud CCaaS platform built to transform contact center performance, announced the hiring of Bobby Hall as Global Vice President, Channel Sales, and Paula Morton as Vice President, Sales Engineering. Both bring decades of executive experience in the contact center industry and demonstrable track records of scaling channel programs that deliver bottom-line results.
Hall, a recognized channel executive in the cloud communications industry, will lead LiveVox’s partner ecosystem expansion. Prior to joining LiveVox, Hall served as Global Vice President, North American Channels at 8×8. He has won numerous Channel awards, which include being named into Channel Partners’ Circle of Excellence, as well as Channel Influencer of the Year. Prior to 8×8, Hall held channel positions with CenturyLink (Lumen), Unify, Arrow, ShoreTel, and Avaya.
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“I’ve dedicated my career to helping contact center leaders solve tough problems. Time to value has a short fuse and the need to reduce customer effort, improve the agent experience, and support a distributed workforce while realizing incremental wins is today’s mission”
“Today’s contact center software vendors tend to be focused on a single use case, but one size doesn’t fit all! LiveVox’s partner-friendly consumption models offer partners an opportunity to delight their customers and build profitable cloud franchises. LiveVox is what our partners need, and I couldn’t be more excited to have this opportunity to help them,” said Hall. “LiveVox’s seamless single platform experience for agents, supervisors, and customers gives our partners a meaningful competitive advantage.”
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Paula Morton will lead LiveVox’s sales engineering teams and partner pre-sales enablement. Most recently, Morton was Digital Strategy Director at Avaya. Before Avaya, she held leadership positions across technical sales, consulting, and service delivery at CTIntegrations (Avaya), Eventus Solutions Group, SPS (ConvergeOne), and Imagine Technologies (SPS).
“I’ve dedicated my career to helping contact center leaders solve tough problems. Time to value has a short fuse and the need to reduce customer effort, improve the agent experience, and support a distributed workforce while realizing incremental wins is today’s mission,” said Morton. “Beyond the quickly evolving platform, what attracted me to LiveVox is the leadership team’s laser focus on driving customer success. LiveVox’s omnichannel ‘born in the cloud’ solution is the answer for any customer that wants to move workloads to the cloud, but doesn’t have unlimited resources – and who has unlimited resources?”
“The channel, as a source of business opportunities and innovation, is critically important to our go forward strategy,” said John DiLullo, CEO, LiveVox. “Our ability to bring in known contact center executives with extensive channel and customer care expertise, like Bobby and Paula, showcases LiveVox’s maturation and signals our unwavering commitment to our longstanding and new business partners.”