Empowering customers to achieve revenue predictability and growth
Clari, the #1 Enterprise Revenue Platform, announced that Allison Carroll joined as Chief Customer Officer (CCO). With over 20 years of experience in enterprise software and scaling global organizations, Allison is recognized for her ability to drive customer-centric growth and deliver transformative business results.
“Allison is a visionary leader with a proven ability to scale customer success in the most demanding enterprise environments. Her deep expertise and passion for customer success make her uniquely qualified as we enter our next phase of growth and innovation.”
Allison’s appointment comes as Clari continues to experience rapid growth, with its enterprise customer base increasing by 330% over the past three years. As CCO, Allison will lead Clari’s Customer Success, Support, and Services teams. Under her leadership, Clari will continue to partner with 1,500+ customers – including Adobe, Zoom, Workday, and Okta – to drive enterprise revenue growth.
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Kevin Fisher, Chief Business Officer at Clari, said: “Allison is a visionary leader with a proven ability to scale customer success in the most demanding enterprise environments. Her deep expertise and passion for customer success make her uniquely qualified as we enter our next phase of growth and innovation.”
Driving enterprise success and innovation
Allison brings a wealth of experience to Clari having scaled businesses globally and led complex global organizations across customer success, technical support and professional services both at Avalara and IBM. As SVP of Customer Success at Avalara, Allison helped double revenue, expand the customer base, and drive meaningful customer engagement and satisfaction. At IBM, her operational excellence coupled with deep empathy for customers helped transform the customer journey and delight customers by delivering world-class experiences and helping customers achieve their desired outcomes.
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Carroll added: “Clari is redefining how enterprises achieve sustainable revenue growth with predictability, precision, and confidence. I’m thrilled to join Clari and help drive our next phase of innovation and growth. Most importantly, I’m honored to partner with our customers to help them expertly manage their revenue cycle, accelerate their revenue growth, and achieve their business goals.”