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This appointment is strategic for Atento
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Bhalla brings extensive CX experience to support Atento´s growth in the US and EMEA markets
Atento S.A. , one of the largest providers worldwide and the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America, has appointed Anil Bhalla as independent board director. Mr. Bhalla replaces David Garner, who is stepping down as a member of the Company’s board.
Carlos López-Abadía, Atento’s Chief Executive Officer, said, “As new independent board director Anil will undoubtedly bring great value to the company thanks to his international experience in the BPO sector. His knowledge of optimization and digitization of operations and his experience in M&A and business integration, will complement the capabilities of the board to finish developing our strategic plan and value contribution to customers and shareholders. Our expansion in the US and EMEA markets is one of the main pillars of our growth, and Anil will contribute significantly to driving this development. I also want to take the opportunity to thank David for his contribution over the last few years as a member of our board.”
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Mr. Bhalla, recognized for being an important business leader in the customer experience industry, has demonstrated, throughout his professional career, his ability to generate value thanks to a strategy focused on innovation that is also results-oriented. During over 20 years of experience in this sector, he has worked for companies all over the world, including: India, US, Canada and Europe.
Before his arrival at Atento as a board director, Mr. Bhalla held the position of CEO at the Minacs Group, a company that was later acquired by Concentrix (an American customer experience firm based in California) where he held the position of Senior Vice President Emerging Business. Previously, he held the position of COO in companies such as RSM McGladrey and iCall India, in his native country.
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In recent years, prior to joining Atento, Mr. Bhalla has worked as investor and board director at companies such as Support Ninja, Voicegain and Venture X, where, thanks to his contribution in improving business models, he has brought about a notable improvement in results.
With this appointment, Mr. Bhalla becomes an independent board director in accordance with the corporate governance of the New York Stock Exchange, where Atento is listed. He will form part of its audit committee and will replace David Garner, who held the position since 2016. In this regard, Atento sincerely appreciates David’s valuable contribution over the past six years.