Seasoned customer and professional services executive Dean Thomas joins Alation’s executive team to drive customer retention and scalable growth
Alation Inc., the leader in enterprise data intelligence solutions, announced today the appointment of Dean Thomas as its Senior Vice President (SVP) of Customer Success. Thomas, an accomplished client success and customer experience executive, will lead Alation’s support, services, and client strategy team, and will be responsible for ensuring every Alation customer is receiving maximum return on their investment.
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“Alation is laser focused on delivering customer value, and I’m looking forward to scaling our talented and passionate customer success team to ensure our customers exceed their business goals.”
“As with any business, Alation’s customers are its lifeblood and we are dedicated to ensuring their successful adoption and expansion,” said Satyen Sangani, CEO and co-founder, Alation. “During our talent search, we were hyper-focused on finding an individual who really understands how to support and assess customer health, deeply engage with customers, empower our leaders, and guide customers as they scale in the cloud. Dean checked all of these boxes, bringing a deep level of honesty, empathy and tenacity to boot. These capabilities will be a tremendous asset to our company and the innovative enterprises we serve.”
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Thomas brings more than 25 years of advanced customer experience with B2B technology firms to Alation. Most recently, he was VP, Customer Experience at Sumo Logic, a continuous intelligence software company, where he both built and led the customer success organization. In this role, he helped create and promote a culture of being “in it” with customers. Dean has also held customer-centric leadership roles, including VP, Application Delivery and Value Added Services at NICE Systems and SVP, Global Client Services at Merced Systems.
“I’ve always believed integrity is one of the most important qualities of a customer success organization. Our customers trust us to do the right thing and by doing so, we earn their loyalty rather than expect it,” said Dean Thomas, SVP of Customer Success, Alation. “Alation is laser focused on delivering customer value, and I’m looking forward to scaling our talented and passionate customer success team to ensure our customers exceed their business goals.”