The On-Demand TMS Provider Exceeds Industry Standards Across the Full Customer Lifecycle
TreasuryXpress, the global leader in on-demand treasury management solutions (TMS), received the IDC 2020 SaaS TMS Customer Satisfaction Award across all stages of the brand experience based on the results of IDC’s SaaSPath global survey.
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The IDC SaaSPath is a global survey of approximately 2,000 organizations of all sizes where customers are asked to rate their vendor on more than 30 different customer satisfaction metrics. According to the survey, TreasuryXpress “placed in the highest scoring group of vendors serving the SaaS Treasury Management (TM) application market.” TreasuryXpress’ full-cycle customer experience significantly exceeded TMS norms across the following customer satisfaction areas:
- Trusted Brand
- Buying/Sales Process
- Thought Leadership
- Ease of Implementation
- Availability of Training
- Uptime/Availability
- Value
- In-App User Guidance
Since its founding in 2007, TreasuryXpress has focused on prioritizing client’s needs and achieving its mission to help improve how treasurers work by delivering widely accessible solutions and experiences that increase operational efficiency, maximize resources, and enhance financial intelligence.
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“Receiving this award further solidifies TreasuryXpress’ vision, which is to create a frictionless treasury automation experience for our clients,” says Anis Rahal, Founder and Chief Executive Officer at TreasuryXpress. “We believe that each client deserves specialized attention, and our team works with clients during every stage of the customer experience lifecycle to provide the highest standards of support and help.”
“We differentiate ourselves based on the relationships that we build with our clients. From the moment a prospective customer engages with TreasuryXpress through to their entire live experience on our system, we create an open and collaborative environment for our client community.”
Rahal concludes, “Each TreasuryXpress employee takes pride in assisting our clients every step of the way; that is what makes this company so exceptional.”
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