AI-driven ITSM Solution Receives Highest Ranking in Gartner Peer Insights Report
Symphony SummitAI announced that it is placed in the Customers’ Choice Zone of the Gartner Peer Insights “Voice of the Customer”: IT Service Management Tools report. Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and service decision makers. Reviews go through a strict validation and moderation process in an effort to ensure they are authentic. Customers rate a vendor’s products in areas including product categories, evaluation and contracting, pricing flexibility, integration and deployment, ease of deployment, services and support.
Gartner Peer Insights provides verified and unbiased software ratings and reviews from enterprise IT professionals, enabling their IT peers to make better-informed decisions about the technology their organizations require.
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According to the Gartner Peer Insights Voice of the Customer: IT Service Management Tools Market:
- 313 global customers ranked Symphony Summit as 4.7 out of 5
- 90 percent of customers would recommend the solution.
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Some of the comments IT professionals have written about Symphony SummitAI’s solutions, include:
- “Excellent product. I have been using it from last five years now and it has always lived (up) to expectations.” – Assistant vice president of global technology in the services industry
- “Good tool for tracking the incidents and change request. Effective in tracking the SLA and monitoring the support process. Simple, robust, scalable and easy to use.” – IT manager in the manufacturing industry
- “Well designed for ITSM and the new features that they are introducing are great to have to fulfill my organization requirements, track inventory, etc.” – Technical lead in the services industry
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Satyen Vyas, CEO, Symphony SummitAI, said: “We think there is no better recognition than our customers’ appreciation of the value Symphony SummitAI delivers to them. We are driven by a core mission to bring the best technology and user experience to enterprise IT management, and this recognition validates that we are on the right track. We are continuing to push the boundaries and lead the industry with next-generation, AI-driven IT management solutions that provide our customers with best-in-class experiences.”
SOURCE Symphony SummitAI