Watkins Honored on November 11 for Her Unparalleled Commitment to Developing Innovative Resources for Improving Healthcare Customer Experiences
Becky Watkins, Senior Vice President, Client Solutions at ResultsCX, was honored as Female Executive of the Year – Business Products – More Than 2,500 Employees category in the 19th annual Stevie® Awards for Women in Business, and received her Silver Stevie Award.
The Stevie Awards for Women in Business honor women executives, entrepreneurs, employees, and the companies they run—worldwide. The Stevie Awards have been hailed as the world’s premier business awards.
Watkins was honored during a gala event at Caesars Palace in Las Vegas on Friday, November 11. More than 1,500 entries were submitted this year for consideration in more than 100 categories, including Executive of the Year, Entrepreneur of the Year, Company of the Year, Startup of the Year, Women Helping Women, and Women Run Workplace of the Year.
Watkins’ honor was a result of her instrumental leadership transforming the ResultsCX approach to healthcare plan support. Her effectiveness as a leader is exemplified in the change she has overseen in turning healthcare support agents into member advocates.
According to the judges, the PEARL training championed by Watkins inspires ResultsCX health advocates to better understand member needs, draw out pain points, and respond according to individual experiences. She makes sure that member advocates are providing high quality, caring assistance that makes lives better. She has also ensured that ResultsCX is focused on helping clients improve their CMS Star ratings and reputations, and improving financial outcomes. Becky was praised for her role in changing the face of healthcare by choosing advocate candidates with competency, confidence, and compassion. Her leadership in promoting active listening was emphasized—the ability to articulate feelings, acknowledge hardship, and verbally express empathy is needed everywhere in healthcare.
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“The customer experience in healthcare requires a distinct vision for patient advocacy built on empathy, listening and understanding,” said Rajesh Subramaniam, CEO. We are extremely proud of Becky’s accomplishments, her unwavering dedication to serving her clients, and her unparalleled vision for the development of our industry-leading educational resources, such as PEARL. We congratulate Becky and are excited about what the future holds for ResultsCX and the direction of our healthcare vertical under the leadership of Becky.”
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Finalists were determined by the average scores of more than 200 business professionals around the world, working on seven juries. This year’s Stevie Awards for Women in Business event was complemented by the fifth edition of the Women|Future Conference, a three-day educational and networking conference that will be presented virtually on November 8-10.