parcelLab’s customers can now benefit from decreased overhead costs and a streamlined customer service experience
parcelLab announced it has launched Order Tracking for Salesforce Service Cloud on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowering customers to better serve customers and control the end-to-end customer journey. parcelLab users can leverage Order Tracking for Customer Service to empower customer service agents to resolve order delivery questions faster, freeing them to focus on revenue-generating activities while enhancing the customer experience and reducing overhead costs.
Read More: GreyOrange Raises Item-Level Accuracy to 99% with gStore Overhead RFID Technology
“Our Order Tracking app for Salesforce Service Cloud customers improves the agent and customer experience by providing a unified dashboard to view any relevant order and returns information and ensure a speedy resolution to customer service inquiries.”
parcelLab Order Tracking for Salesforce is currently available on AppExchange
parcelLab Order Tracking for Salesforce
Order Tracking for Salesforce provides customer service agents with a unified view of all relevant orders and return information – including product details, shipping status, prior communications, and the customer’s full order history. Multiple package shipments are presented in a simplified view with the most critical deliveries or disruptions highlighted. Order details and status updates are automatically displayed in the app. A multi-faceted search further reduces call handle times by allowing agents to find details by order or tracking number, customer email, or name. Additionally, color-coded status updates help agents quickly scan for the most relevant information related to the inquiry.
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.