LegalShield has been presented with a Bronze Stevie Award in the Contact Center Professional of the Year category in the 17th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards.
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“She is very deserving of this recognition for her hard work and leadership.”
Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada on Friday, March 3.
The Bronze Stevie® Winner for Contact Center Professional of the Year was awarded to Amanda Mihalik, workforce manager of data and reporting in customer care at LegalShield.
Since joining the organization in 2019, Mihalik has made significant contributions in resource management, tracking, and reporting within the customer care department. Mihalik’s deep knowledge and understanding of LegalShield’s workforce performance and management software platforms has enabled her to be a well-rounded subject matter expert on all call center metrics and real-time management. Her efforts have attributed to improving the customer experience platform and the organization’s workforce management processes.
“Amanda has been instrumental in the growth and success of the customer care department and uses data-driven insights to create meaningful resources to help us better serve our members and customers,” said Stephanie Gaccetta, vice president of customer care at LegalShield. “She is very deserving of this recognition for her hard work and leadership.”
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More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 170 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.
“The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”