– The leading market research company surpasses its growth targets in the first two quarters of 2022. – Offering a unique combination of Mystery Shopping and Voice-of-Customer programs, ISC-CX has set new industry standards when it comes to accurate and comprehensive evaluation of customer experience.
Market research company ISC-CX has been the world’s leading provider of customer experience programs for over 20 years and was able to significantly increase its sales in the first two quarters of 2022. Around the globe, their trained Mystery Shoppers evaluate physical stores and online sales channels of various brands with much success.
A unique combination of Mystery Shopping and Voice-of-Customer programs, complemented by excellent consulting, global scope, and fast implementation of solutions are the reasons for success. Adopting this methodology, ISC-CX helps their clients standardize processes and ensure a consistent shopping experience for their customers.
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The trained Mystery Shoppers, also known as Evaluators, are available in more than 120 countries at the touch of a button, while the innovative Voice of the Customer (VoC) technology collects feedback from real customers. This offers the client companies a 360° view of their external perception, thereby highlighting the untapped potential for improvement. Among others, the clientele of ISC-CX includes major brands like Vodafone, Shell, McDonald’s, Lavazza, Lindt, RE/MAX, and players from the luxury and premium sectors as well.
While making evaluations, the professionally-trained Mystery Shoppers use the ISC-CX Mobile App which has undergone a major update recently. Functioning as per the latest security standards and equipped with artificial intelligence (AI) for data analysis, the Mobile App is available to the company’s 1.2 million customer experience Evaluators and brand auditors around the world for CX programs of top global brands.
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“In times of increasing globalization and digitalization, it is all the more important to offer your customers a positive shopping experience,” explains Reinhold Auer, Managing Director of ISC-CX. “Especially in globally active companies, customer experience programs can provide valuable input to establish standardized processes. I am pleased that this recipe for success is working with our customers and that we were able to close the first half of 2022 so successfully.”