Drift, the leading conversational marketing platform and Perficient, the leading digital consultancy, announced a partnership to deliver a chatbot-based assessment for COVID-19. The assessment allows hospitals and health plans to give specific recommendations for populations at risk — and comes at a time when helplines are being inundated with coronavirus-related questions.
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Designed for screening and care navigation, this solution allows visitors to interact with the standard CDC guidance questions and, if necessary, directs people to the right next resource based on their condition.
“Understandably, call center lines are being flooded with calls about COVID-19,” said Paul Griffiths, General Manager, at Perficient. “And this chatbot-led assessment provides a better way to triage those who may be contacting a healthcare organization seeking guidance about symptoms and concerns. We feel fortunate to be able to offer an easy-to-implement solution to help people, hospitals and health systems during this pandemic.”
Using the assessment, which asks questions about exposure, symptoms, and risk, the bot sorts consumers into four categories and provides instructions (Urgent, Important, Quarantine, Social Distancing) based on COVID-19 Response Plans. The solution is deployable via JavaScript for quick, easy integration on a hospital or health plan website.
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“We recognize that COVID-19 has created a massive crisis for everyone — but particularly for healthcare professionals and hospital workers,” said David Cancel, founder, and CEO of Drift. “We are honored to partner with Perficient to do our part to help people take the assessment and get the information they need, while allowing doctors and call center employees to focus on what matters most: getting patients better.”
“We appreciate the front-line efforts of our fellow healthcare community and we support and empathize with their situation. We are eager to help where we can, and develop a solution to help providers communicate to those who need it most,” said Ed Hoffman, Vice President at Perficient. “We will continue to support these brave medical professionals through this healthcare crisis and look for ways to contribute more.”
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