Company’s market leading solutions ranked first for customer experience with high recognition for manageability, reliability, total cost of ownership/ROI, and validation
Conga, the global leader in Revenue Lifecycle Management solutions, today announced it has been ranked as an “Exemplary Vendor” in the 2023 Ventana Research Subscription Management Value Index. Conga was ranked in a field of 21 vendors and was also named a “Value Index Leader” in Manageability, Reliability, Total Cost of Ownership/Return on Investment (TCO/ROI), and Validation.
We’re honored to be ranked as an Exemplary Vendor in this report and recognized as first overall in Customer Experience. This achievement is a testament to Conga’s commitment to continuously drive innovation and customer satisfaction while helping businesses enhance revenue growth.
“Conga ranked first overall in Customer Experience and was a Value Index Leader in both TCO/ROI and Validation,” according to the Ventana Research report. “Conga’s strongest performance came in Manageability with 88.6%, where it did well with license, use and audit, as well as technology administration.”
The Ventana Research Value Index evaluates seven key areas: Adaptability, Capability, Manageability, Reliability, and Usability. It also considers two customer experience categories – Validation and TCO/ROI. The Index is designed to look beyond IT requirements, considering business drivers to minimize risk when making a purchasing decision. The categorization and placement of vendors in Exemplary represent those that performed best in meeting the overall Product and Customer Experience requirements set forth by Ventana Research.
“Organizations are increasingly adopting a digital approach to selling, enabling customers to purchase when, how, and where they want,” said Stephen Hurrell, Vice President & Research Director of the Office of Revenue at Ventana Research. “The Subscription Management Value Index provides a comprehensive and balanced perspective of vendors and products from the perspective of the business needs, especially for organizations who are modernizing their customer experiences with complementary digital products and services to meet customer expectations.”
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Conga helps businesses transform unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a unified data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team. Whether through solutions that enable digital document generation, configure price quote (CPQ), or Contract Lifecycle Management (CLM) solutions, Conga empowers businesses to increase revenue certainty and reduce complexity in revenue management processes.
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“As companies increasingly make the shift to subscription- and usage-based models, customer experience must play an integral role in driving holistic customer lifetime value to preserve ongoing revenue streams and create opportunities for additional sales,” said Noel Goggin, CEO and Culture Leader at Conga. “We’re honored to be ranked as an Exemplary Vendor in this report and recognized as first overall in Customer Experience. This achievement is a testament to Conga’s commitment to continuously drive innovation and customer satisfaction while helping businesses enhance revenue growth.”