CloudSense and Nokia partner to transform customer care with Intelligent Customer Service powered by Salesforce.
CloudSense, the category-defining intelligent commerce platform, today announced it is partnering with Nokia, the Finnish global telecommunications equipment company, to provide best-in-class solutions for Communications Service Providers (CSPs).
Today’s service providers require next-generation solutions to meet digitally connected customers’ expectations of real-time, contextual and relevant engagements, all through the channel of their choice. Alongside soaring customer demands, well-established pressures to reduce costs and generate increased revenues are also escalating.
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To combat these challenges, CloudSense and Nokia partnered to create Intelligent Customer Service, powered by Salesforce. The solution leverages Nokia’s Network analytics and Nokia Intelligent Care Assistant application, alongside CloudSense’s Salesforce-native Intelligent Commerce comprising Configure Price Quote (CPQ), Order Management and Subscription Lifecycle Management.
Harnessing Salesforce Service Cloud and Einstein, the joint solution employs consolidated AI and Business Intelligence to predict and discover potential customer needs – whether sales or service related – and proactively initiate offers, resolutions or next best actions. Intelligent Customer Service reinvents customer care for service providers, transforming care channels into profit centers and providing exceptional customer experiences.
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Katie Nittler, Nokia Software’s Senior VP Global Alliances, commented, “CloudSense’s Intelligent Commerce solution is proven in delivering exceptional results for some of the world’s largest CSPs. We’re excited to work in partnership to provide the innovative solutions today’s service providers need to proactively initiate offers or next best actions satisfying digital-native customers.”
Richard Britton, CloudSense’s CEO, said, “We’re proud to work alongside Nokia, an organization whose extensive industry and technology expertise is renowned worldwide. CSPs have long needed a solution like Intelligent Customer Service that empowers them take a more proactive approach to customer success. We couldn’t think of a better opportunity to demonstrate this innovative joint solution than at Dreamforce.”
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