Capgemini announced the release of its FAST Commerce for SAP Customer Experience Solutions designed to help companies accelerate the development of customer-focused commerce experiences and release them to the market faster. Powered by SAP Commerce Cloud technology, these rapidly deployed accelerators leverage Capgemini’s rich SAP platform expertise, streamlined processes, and field-tested methodologies to transform and innovate clients’ customer experiences.
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Through three distinct solution tiers, users can quickly and efficiently bring their cutting-edge experiences to market, and easily evolve and enhance them once they are live. The solution can be customized for numerous industries including manufacturing, automotive, life sciences, consumer products and wholesale distribution, energy and chemicals.
“Customer expectations are consistently changing, and businesses need ways to quickly develop and launch digital experiences at scale to meet and exceed these expectations and stay ahead of the market,” said Jonathan Brassington, Head of Digital Customer Experience, Capgemini in North America. “Our technology partnerships, coupled with deep industry expertise help us to deliver on our comprehensive portfolio of digital experience solutions across sales, service, marketing, and commerce.”
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This rapid deployment solution is part of Capgemini’s Customer Experience focus: its digital customer experience (DCX) practice has a well-established history of getting transactional sites to market faster, enabling clients to test new products or services, new markets, and direct-to-consumer options. Earlier this month, Capgemini was named a leader in Gartner’s 2020 Magic Quadrant for Customer Experience (CX) and CRM. Fast Commerce for SAP Customer Experience Solutions builds on Capgemini’s strong set of digital capabilities and offerings that tie both the SAP S/4HANA and SAP Commerce Cloud portfolios together to transform and innovate clients’ digital user experiences.
“Capgemini is an innovative partner and their strong momentum in end-to-end customer experience and digital transformation is fuelled by new solutions like FAST Commerce,” said Dan Corazzi, Head of Customer Experience Sales North America at SAP. “Their vision for creating superior customer experiences and overall digital transformations is exemplary in our industry, and this new solution builds on that by allowing our business users to launch new sites in an expedited timeframe.”
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