BMC named in Gartner’s report for its vision and execution for the BMC Helix cloud solution
BMC, a global leader in software solutions for the Autonomous Digital Enterprise, is once again recognized as a Leader in the 2022 Gartner Magic Quadrant for IT Service Management Tools for the ninth year running. The BMC Helix ITSM solution performed strongly in all critical capabilities.
A complimentary copy of the 2022 Gartner Magic Quadrant for IT Service Management Tools report is available for download .
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BMC Helix IT Service Management is a cloud-native SaaS solution leveraging AI and automation to deliver a modern employee experience. The development of BMC Helix’s ServiceOps capabilities, brings service and operations management together with differentiated capabilities that provide a deep level of context and insight needed to navigate the frequent changes and shifting contexts of business services.
We believe BMC Helix IT Service Management solution delivers on the Gartner definition that “ITSM Platforms offer workflow management and related insights that enable organizations to design, automate, manage, and deliver integrated IT services and digital experiences.”
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“To us, BMC’s continued placement as a Leader in the Magic Quadrant report acknowledges the experience and innovation we deliver to support our customers now and into the future,” said Margaret Lee, senior vice president and general manager of Digital Service and Operations Management at BMC. “It’s apparent that organizations are looking for ways to reduce friction encountered when managing IT. Our goal in introducing capabilities is to deliver a consumer-like user interface, whether it’s through virtual agents, knowledge bases, live chat, or tickets, that makes it easy for customers and employees to request IT help.”